Cancellation Policy

High Peak & Peak Periods Cancellation (16 Dec 2023 – 4 Feb 2024) incl. all long weekends and Waka Ama weekend)

  • Cancellations outside of 30 days (31 days or more) will incur a fee of 1 nights stay per unit/site.
  • Cancel within 30 days or less of arrival date cancellation fee will be 50% of your total booking.
  • Cancel with less than 48 hours notice, cancellation fee is 100% of the total booking.
  • Reductions in nights or occupants must be made prior to 30days in advance.
  • Minimum stay price applies at peak times = 2 adults per site, per night.
  • All self contained units have a minimum of four nights stay from 24 Dec – 12 Jan.
  • Deposit is 50% of total cost.

Off Peak Periods Cancellation (5th Feb 2024 – 12th Dec 2024 excluding long weekends)

  • All cancellations outside of 14days the cancellation fee shall be $20 per room/unit/site or 20% of the total booking whichever is the lesser.
  • Cancel within 14 days of arrival will result in loss of your 1 night booking deposit paid.
  • Cancel with less than 48 hours notice, cancellation fee is 100% of the total booking.
  • Reductions in nights or occupants must be made prior to 14days in advance.
  • Deposit is the cost of 1 nights stay.

Booking amendments to reduce nights or occupants made after the specified time frame must be paid for as per the original booking totals.

A deposit is required to secure every booking.

All bookings – the balance must be paid in full 10 days prior to arrival

The cancellation policy is also effective when booking dates are reduced within these time frames. No refunds will be given for cancellation of bookings due to the weather or cancelled events (unless approved by Management).

We are a family orientated park, therefore we have a strict 10.30pm quiet time, with the exception of New Years Eve at 1.30am with which we do not allow additional guests to check in. And all guests must be over the age of 18 years unless staying with a Parent on the same site/unit. We require a valid credit card (not debit card) or $300 bond for all bookings in units and cabins. A $50 charge will be applied to your credit card if keys are not returned.